Topic: Cimaware OfficeFIX not detected
I've installed your siclient and it doesn't detect the installed application Cimaware OfficeFIX. I can confirm that the software Cimaware OfficeFIX is installed but it's not detected nor displayed in the list of installed software.
The point is that there are thousand of installations during the latest 10 years and it's not present in your listings except for a few obsolete installations.
I'm trying to find out what makes our Software to not being detected. I've check the Windows registry and everything seems to be ok. The software uses HKEY_CURRENT_USER instead of HKEY_LOCAL_MACHINE. However other of our applications, DeleteFIX Photo, also uses this registry location and it's properly detected by siclient.
Looking at the program data folder of your Informer client in my testings I can see an entry for OfficeFIX in the file ukey.xml , however the program is not in the installed software list.
If you want to try it, you can download the software here: http://www.cimaware.com/main/products/officefix-download.php . Install it and check how it isn't detected at all.
I reported this a year ago but unfortunately the issue is still there.
Any help would be truly appreciate. Thanks.