Topic: Seeking assistance on tickets- I need to know the response time

Hi,

I have posted a ticket on the Software.Informer website on yesterday 2nd July 2014, its an urgent matter. However I am not sure when Software.Informer.com will give a response to the tickets.

The tickets still remain open as of today on 3rd July 2014.

I would like to as fellow member in this forum, how long does Software.Informer.com takes to response or reply to a tickets. big_smile

I would like to express my advance thank you to any forum members who responded to this post.

Re: Seeking assistance on tickets- I need to know the response time

Hi, Altan!

The response/bug-fixing time varies and depends on the current number of issues and their priority,
If it's an urgent matter, please describe the problem here, and I'll make sure our coders are aware of the problem,

Best regards,
                        Tom

Re: Seeking assistance on tickets- I need to know the response time

Tom wrote:

Hi, Altan!

The response/bug-fixing time varies and depends on the current number of issues and their priority,
If it's an urgent matter, please describe the problem here, and I'll make sure our coders are aware of the problem,

Best regards,
                        Tom

Thank you Tom big_smile

I have tried to contact the support team but so far I could not get the answer that can assist me.

My problem is related to this particular software called M21 Initial Set Up and M21 Installation program which are listed in Software Informer.com. This program is not developed by me. The following is the link to the program listed in Software Informer.com:

M21 Installation - http://m21-installation.software.informer.com/
M21 Initial Setup - http://m21-initial-setup.software.informer.com/

This two program have the description of their executable file however the link to the executable file is not on the above page.

I believe the M21 Initial Set Up and M21 Installation program used to be in the Software Informer.com with the backlink, however currently its no longer on the above page.

I would like to seek the coder assistance to check from the Software Informer.com database, when is both of this  M21 Initial Set Up and M21 Installation program was listed on Software Informer.com and also can the database have the information on the backlink of the M21 Initial Set Up and M21 Installation program that was previously listed on Software Informer.com?

Thank you in advance for coders who respond to this post.

Last edited by A L TAN (2014-07-04 14:21:22)

Re: Seeking assistance on tickets- I need to know the response time

Hello again, Altan!

Basically these entries:
M21 Installation - http://m21-installation.software.informer.com/
M21 Initial Setup - http://m21-initial-setup.software.informer.com/

were created when one of SI client users (http://software.informer.com/landing/)
had it installed on his/her PC,
The name of the executable was taken from that information, but the download link might have never been there; for example, if our informers couldn't find the download link available on the Web.
Considering that on these webpages there is no information about active users (otherwise you'd see: 4 users, for example), I can't advise you to contact them.

Sorry, but it seems the programs aren't available,

Best regards,
                       Tom