Topic: Software Informer stuck on startup

Hello,

I just installed Software Informer on two of my laptops. On both, the client gets stuck at the startup screen where the letters get filled in, right at the last piece of the r.
http://i.imgur.com/iEnSw42.png

It happened in both Windows 7 and now in Windows 8.1. The two machines differ greatly:
Main laptop:
CPU: i5 4200U
RAM: 8GB
OS: Windows 8.1 64-bit fully updated

Old laptop:
CPU: Core 2 Duo T8100
RAM: 2GB
OS: Windows 8.1 64-bit with some updates left

All other specs should be irrelevant.
Can anyone help me with this? Thanks in advance!

Re: Software Informer stuck on startup

Hello!

Thank you for the bug report, I will pass on the info to our coders and let you know when there is a solution.

Best regards,
                      Tom

Re: Software Informer stuck on startup

We apologize for any inconvenience caused. Kindly specify some points for us to resolve the issue:

1) Do you use any proxy or some specific network settings?

2) Do you use any special software to connect to the Internet?

Sincerely yours,
SI Team

Re: Software Informer stuck on startup

Dear Tom,

Somehow the client started working after a reboot. Still, it installed and ran fine on my desktop (i5 760).

I do not use either of the options you mentioned. My laptops are connected through Wi-Fi, if that makes a difference. The connection should otherwise be stable in both circumstances.

Thanks,
Rick

Last edited by Yoshi2889 (2014-05-12 11:51:41)

Re: Software Informer stuck on startup

Thank you for the response,

I think it might have been caused by a temporary problem either on our servers or with your Internet connection,
Please let me know if you experience the issue again,

Best regards,
                     Tom