Thank you Nova. I do understand that making changes does not always go according to schedule and not everyone will be happy no matter the outcome.
What I do not understand is the lack of communication prior to disrupting what I considered a GREAT daily time saver. Some advance notice that it was going to be taken offline would have been nice so that those of us that relied upon it could have saved the names & addresses to the links that we did not have memorized.
I have never contacted customer support before this incident so I do not know if they usually answer in a timely manner (less than 3 days) or not. But, I still have gotten no reply and it has been ten days.
I was trying to wait because I loved the original product, was hoping someone would answer my plea for help and find a workaround until the new product was released. BUT, with no product and no communication, it is hard to wait.
Nova, I do sincerely want to thank you for taking time to respond. Just knowing that you listened and took time to answer helped me immensely to work thru my negative emotions and I'm feeling much better.
Nova Vozrak wrote:Kt wrote:I sent an email to customer support at the address you gave me 9 days ago and still have not received a reply. I just sent a 2nd request alerting them to my disappointment and my lack of trust in the company at this point.
Nova Vozrak wrote:Hello, Kt.
Please write to our support team. Here is the email address you can send your request to: sisupport@informer.com.
Hello, Kt.
Sorry for the inconvenience. The work upon the matter is still in process. Unfortunately, it takes some time. Sadly, there is also a chance that the project might have been stopped. The details upon the project are being found out.
Best regards, Nova.